Request for information - noise and vibrations management plan document
Case reference EIR2026/17577
Received 10 April 2026
Published 21 April 2026
Request
Request for noise and vibrations management plan
Response
We respond to requests for information that we hold under the Environmental Information Regulations 2004 (EIR). The Regulations requires that we respond to requests by advising you whether information is held or not, and if so by providing you with that information.
Information provided
Please find attached is a copy of noise impact assessment, and the current noise management plan that Sustain Recycling Ltd is currently working to.
Also attached a Noise Diary form that could be used to record noise as you experience the issues. To report noise from a permitted site (like Sustain Recycling) please contact our National Incident hotline on 0800 80 70 60 which is a 24hour service.
Please refer to the Open Government Licence which explains the permitted use of this information.
Reg 13(1) EIR - Other People's Personal Data
Redacted data
We are unable to disclose [describe information that has been requested] as this is personal data under the Data Protection Act 2018 (DPA 2018) and to disclose it would breach the First Data Protection Principle of the DPA 2018. The information requested is therefore exempt due to Regulation 13(1) of the Environmental Information Regulations 2004, which explains that:
"To the extent that the information requested includes personal data of which the applicant is not the data subject, a public authority must not disclose the personal data if-
(a) the first condition is satisfied…"
The 'first condition' referred to above is further explained in Regulation 13(2)(a):
"The first condition is that the disclosure of the information to a member of the public otherwise than under these Regulations-
(a) would contravene any of the data protection principles…"
It is our view that some of the information requested would identify individuals, and that its disclosure would therefore contravene the First Data Protection Principle of the Data Protection Act 2018.
The First Data Protection Principle requires that we are fair to individuals when we collect, hold and use their personal data. In this case it would be unfair to disclose information that would identify individuals who have been the subject of a report as those individuals have a reasonable expectation that such information held by the Environment Agency would remain confidential.
Rights of appeal
If you are not satisfied with our decision, you can contact us within two calendar months to ask for the decision to be reviewed. We will then conduct an internal review of our response to your request and give you our decision in writing within 40 working days.
If you are not satisfied with the outcome of the internal review, you can then make an appeal to the Information Commissioner Office, the statutory regulator for the Environmental Information Regulations 2004 and the Freedom of Information Act 2000. Please follow this link to the ICO online complaints portal. The address is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate) | Fax: 01625 524 510 Email: icocasework@ico.org.uk | Website: www.ico.org.uk
Documents
This is Environment Agency's response to a freedom of information (FOI) or environmental information regulations (EIR) request.